Support

Need help with Rapid Reference, or want to report something that isn't working right? Here's the fastest way to reach me.

Email the team

The fastest way to get a response is email. I read every message and usually reply within 1–2 business days (sometimes faster). Whether it's a bug, a billing issue, a content correction, or just a question — send it over.

[email protected]

Report something from inside the app

Rapid Reference has feedback built right into the app. Every clinical content area has an in-context feedback option so you can flag issues without leaving what you're reading — it automatically tags the report with the exact topic or calculator you were on and (optionally) lets you include a screenshot. You can also report an issue, typo, or suggestion from the Settings screen.

This is the fastest way to get content issues, dosing questions, or bugs in front of us, since the report comes in tagged with full context. We review in-app feedback regularly and use it directly to prioritize fixes and content updates.

Common topics

  • Subscription and billingManage, change, or cancel your subscription directly from your device:
    · iOS: Settings → your name → Subscriptions
    · Android: Play Store → Profile → Payments & subscriptions → Subscriptions
    If you subscribed directly from our website, manage it from your account page in the app, or email us. For presale purchase questions, email us directly.
  • Login problemsIf you can't sign in or reset your password, email us with the email address you signed up with and we'll sort it out.
  • Content accuracySpot something that looks wrong, outdated, or unclear? You can flag it directly from inside the app — every clinical content area has a built-in feedback option where you can report issues right in context, and you can also report content or app issues from the Settings screen. If you'd rather, email us with the topic name and what you think needs updating. Clinical feedback is taken seriously and reviewed promptly.
  • Feature requestsWishlist items are welcome. Submit them through the in-app feedback option on any content screen, from the Settings screen, or by emailing us directly.
  • RefundsSee our refund policy in the Terms, then email us to start the process.
  • Privacy and dataTo request a copy of your data, ask us to delete your account, or exercise any other privacy right, email [email protected]. See our Privacy Policy for the full picture.

Stay in the loop

New features, content, and updates are shared on the ICU Advantage YouTube channel and through our email list. Subscribe at youtube.com/@ICUAdvantage if you'd like to follow along.